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1. Be honest about your goals and needs Sharing business objectives and goals is essential to establishing a successful MSP alliance. Advertisement “The MSP must be able to match that understanding with acknowledgement of how their approach fits those objectives,” Lamendola explains. “An organization that approaches an MSP relationship with an upfront investment in developing a shared vision on how the organizations will work, interact, and evolve together will typically result in a positive experience.” A policy of honesty and openness is always highly effective, since it reflects the same basic principles that organizational effectiveness methodologies are built on: communication, collaboration, shared goals, measurement, analysis, and continuous improvement. “When the MSP relationship is rooted in an extension of the organization’s structure and culture, the experience is mutually beneficial,” Lamendola states.

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