The once-packed fashion floors and buzzy restaurants of London department store Harvey Nichols have fallen quiet. Former PR Lynne Franks has drawn up a ten-point plan to get it back on track.
Mohamed Al Fayed: Some people never forgive him for buying their favourite store, Harrods itv.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itv.com Daily Mail and Mail on Sunday newspapers.