While managerial literature has repeatedly shown that rudeness spreads quickly in a workplace, few studies have examined how this lack of courtesy affects the people who fall victim to it and those who perpetuate it.
Workplace Rudeness: Guilt Spurs Improved, Kinder Behavior
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Guilt Over Workplace Rudeness Spurs Kindness, Improvement
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Rude at work? Feeling guilty can make you a better, kinder worker
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