christmas gifts from the website in 2008. but they say the items never arrived and their calls went unanswered. finally, the transaction was canceled. jen palmer vented her frustrations online, posting a review of the company on ripoffreport.com saying, in part, there is absolutely no way to get in touch with a physical human being, no extensions work. then 3 1/2 years later, they received this e-mail, appearing to be from klear gear, citing they would be fined $3,5 h00 if the negative review wasn t taken down in 72 hours. it s ridiculous that anybody would turn around and try to extort us like this for doing something as simple as posting a review. klear gear says they signed away their freedom, forbidding them from taking any action that negatively impacts klear gear.com. they tried to take the review
up. klear gear then reported the bills as unpaid to a collections company. it was bad enough that when we went to get a second car it took them a month to find a bank willing to finance us because of the huge ding this puts on our credit. reporter: cnn tried multiple phone numbers listed on klear gear s web site, all disconnected. they responded via e-mail defending its actions. the palmers say they re taking their fight all the way to court. we don t want them to get away with this. apparently we re not the only people that they have done this to. we re just the only ones who are fighting back. we re not giving up. can you see the steam coming out of my ears? that s ridiculous. the better business bureau says it s investigating and has put the company on alert. and thankfully our legal guys are back, avery friedman in cleveland, richard herman in lovely las vegas. avery, this is ridiculous. they can t get away with this,