NECR Alumni Career Deep Dive: Client Management and Building Relationships
NECR Career Deep Dives are a monthly series program alumni share insights and experiences from their careers in conflict resolution with prospective and current students. Alumni discuss their career trajectories, professional trends they have observed, and offer career insights they have gained. There is ample time for Q+A at the end.
Binomia, a recently launched business consultancy specializing in the development of client relation strategies for small and medium-sized companies in Peru. While most consultant work is male-dominated and catered to larger companies, Binomia tends to a niche currently unattended, which boomed during the Covid-19 pandemic. Binomia’s approach is feminine-focused and centers on emotions and self-awareness in building client-employee relationships. Binomia’s biggest challenge is breaking the local myth that customer service doesn’t have to mean “being nice” by sho
Academic Director; Professor of Practice; Vice Chair of Faculty
As Professor of Professional Practice, Beth Fisher-Yoshida, Ph.D. teaches classes in negotiation, conflict resolution, and conflict analysis. Her approach to learning is based on her core belief that when we improve communication by developing more self-awareness, we will have better relationships and improved negotiation practices.
Dr. Fisher-Yoshida is Co-Executive Director of the Advanced Consortium on Cooperation, Conflict and Complexity (AC4) and Director of the Youth, Peace and Security (YPS) program, both housed in the Earth Institute at Columbia University. In her role at YPS she has been working to develop systemic approaches to building more effective communities through youth leadership in Medellín, Colombia, using a Social Lab approach.