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Birdeye s 2020 Customer Experience Hero Award Winners Revealed
Birdeye today announced its inaugural CX Hero awards, honoring leaders with the ultimate accolade in Customer Experience (CX). The CX Hero awards recognize across-the-board customer experience excellence and innovation, with leaders chosen from a variety of industries.
According to Gartner, an enterprise-level focus on Customer Experience (CX) management now sits at the core of many organizations operations. More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO. Gartner s (News - Alert) marketing leaders survey shows that over 80% of organizations expect to compete primarily on CX. Most large organizations have more than 50 CX metrics - with some having as many as 200 - all owned and managed by different pople in different parts of the organization. These cross-functional teams are dedicated to turning successful customer journeys into self-perpetuating Customer