Banks make up just 10% of the client base for Eltropy, which hopes to grow that number through two tech acquisitions that add video banking and artificial intelligence capabilities.
Kinecta Federal and Hawaii State Federal are launching smaller, high-efficiency branches and creatively managing real estate to better meet members where they are as well as cater to a younger demographic.
Home loans accounted for the bulk of the industry’s lending gains in 2020, but inventory shortages in some markets and an uneven economic recovery may dim prospects this year.