Citizen comment took up the first full hour of the Salida City Council’s (SCC) regular meeting on August 15. Although most were there to comment on the
Owner Kimi Uno talked about how the pandemic changed operations at the experiential retail environment.
âIn the four years since we opened, weâve been building our Instagram platform so by the time COVID hit, we had a wide, loyal customer base that wasnât only in Salida,â Uno said.Â
âWhen we were closed for 45 days in the beginning, we relied on those customers.Â
âThis meant working hard on our website, adding photography and content and implementing a new online ordering system so people could order from afar (or) the safety of their homes.Â
âOnce we reopened in May, we kept doing online, but also shifted to systems that allowed us to handle as many customers outside as possible.Â