hello, i am sara sidner in for mr. blackwell. we begin with the travel nightmare that won t seem to end. nearly 3,000 flights across the united states grounded again today, almost all of them, however, more than 90% of them are one airline, southwest airlines. you can see the lines for southwest passengers at ticket counters today in raleigh, denver, you name it. passengers, some of whom have spent hours or even days waiting in airports are fuming. i am beyond frustrated and hurt. i can t see my dad. my mom is in the hospital and i wanted to be there for her once she got discharged, and unfortunately because of the situation, they are saying the closest flight is the 29th. are you going to make it home today? no, likely not. i heard somebody say over the intercom not to expect to get a flight within the next four days, and that s not what i wanted to hear. within the next four days? goodness. with new year s eve days away, nearly 2,500 flights have already been canc
are you going to make it home today? no, likely not. i heard somebody say over the intercom not to expect to get a flight within the next four days, and that s not what i wanted to hear. within the next four days? goodness. with new year s eve days away, nearly 2,500 flights have already been canceled for tomorrow. the department of transportation says it will investigate calling the cancelations unacceptable. gabe cohen is in baltimore, a key hub for southwest. gabe, what are things looking like right now? reporter: sarah, just look behind me. every one of these travelers is dealing with a canceled flight. they are trying to rebook right now, and many have been staying at the airport, and some are trying to get home and some are trying to reach a customer service representative on the phone. i want to bring in dan and sheila gray. you were telling me before you have been rebooked eight times