Article - From Silos to Synergy: Getting Hotel Teams on the Same Page - By Lynn Zwibak - Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together. But that\ s impossible when each department is still operating independently.
Article - How To Train Your Staff To Meet Luxury Service Standards Without Sounding Scripted And Insincere - By Doug Kennedy - Meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. However, too many hotel leaders simply train their staff to memorize and execute these standards as if they were a script. As a result, guests may experience insincere conversations which feel disingenuous and inauthentic, ironically, working against the objectives of a service style that is genuine, bespoke, and authentic.
Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Use Storytelling Selling – Narrate The Pictures They Already Viewed Online scheduled for Monday, November 13, from Noon – 12:40pm EDT. REGISTER HERE
Article - Doug Kennedy Announces Next Topic In His Webcast Training Series: Reservations and Group/Event Sales - Use Storytelling Selling - Narrate The Pictures They Already Viewed Online - Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Article - Do Your Hotel Leaders Truly Understand The Difference Between Hospitality and Guest Service? - By Doug Kennedy - I often hear these terms used interchangeably, yet while they are related, and while guest satisfaction requires both, they are fundamentally different concepts. Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort.