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Overworked hospitals badly need to keep services running with COVID-19 cases surging and that’s making them a prime target for cybercriminals. They now face a very troubling increase in attempts at extortion through ransomware denial-of-service attacks. To combat them, some are turning to network-monitoring software to quickly investigate disruptions and restore service.
Among the most heavily targeted services are Voice over Internet Protocol technologies, or VoIP, for telemedicine, according to Ken Czekaj (pictured), problem solver at NetScout Systems Inc. Remotely caring for patients requires voice and video connections that run over unified communications protocols often monitored for performance with network and services-assurance tools.