For sharing photos. People are now using social networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter ft are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams the latest information when a problem p
They being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a 2,000 flights due to a computer outage, and even though every Major Airlin
Change the game for what the fed koss or does not do, and ron will be here to make his case and well talk to a famed pen Warden School as well. Jeremy segal. Want him to weigh in on that as well. Warren buffett is ready to scoop up kellogg. Theres speculation buffet could make a play for the maker of corn flakes and so many other household names. Kelloggs market value approaching 20 billion. How much would buffet worth 50 billion in cash offer, and why would he be interested in the company . A full report coming up. The question is the kellogg brand the kind you could run with a ham sandwich . Thats what Warren Buffett has said in the past. I dont think Warren Buffett is a cereal guy. I think hes more of a coke in the morning kind of guy, cocacola. And dairy queen brands. Yeah. Also a warning for the retirement fund, the target funds that change the investment mix automatically the closer you get to retirement . Well, they may be hurting investors who are saving for retirement more tha
Month of may in seven years. What does that say about the state of americas of discovery . It may not be as clear cut as it may seem. Stay tuned to a special report behind those numbers. Love that story. Another botch by bank of america. This time sending the wrong data to regulators making its private stock Trading Platform look larger than it actually is. This error coming a month after making a mistake in its stress test numbers that. Resulted in the banks suspending a planned dividend hike. How does this happen . And who, if anyone at bank of america should be held accountable . Well take a closer look. Cut their Trading Volume literally in half, thats how much they overstate it had consistently. Heres a good reason not to be sleepless in seat. The city council passing that 15 minimum wage, making it the highest in the nation by far so who does this really affect . How many workers . How many businesses . The answers may surprise you. I always love saying, that the answers may surp
Apple has its that were talking about. 17,000 and 2000. Some names ripping 230 on the big merck deal. Well talk about that coming up and big newsmaker interview coming up. Tyson ceo donny smith, thats right, hes breaking the bank and winning the bidding war for hillshire brands, paying a whopping 7. 8 billion for the maker of jimmy dean sausages, among others. Why was he willing to go that high . Well ask him about that and more in an exclusive interview. Thats a lot of pork. Also on closing bell exclusively Electronic Arts Ceo Andrew Wilson live ahead of the much anticipated e3 conference, making news at this hour as wilson tries to turn ea around. And buffeted by talks and Federal Reserve officials, the damage up as much as 45 points before turning briefly negative a few moments ago. Now its up about 12 points. Take a look at the nasdaq which is up about 8. Thats the one, again, where were seeing some support from some of the smaller momo quote, unquote names and the s p 500 adding s