By Ry Crozier on May 17, 2021 3:22PM
Customers left waiting for connections.
NBN Co has delayed the restart of new hybrid-fibre coaxial (HFC) orders, this time due to problems with a backend system used to assign new connection and assurance jobs to contractors.
The company initiated a pause on new HFC orders at the start of February due to the global chip shortage, which left the company without an adequate supply of network termination devices (NTDs) that are installed at customers’ homes.
The further delay is due to well-publicised problems with a new workforce scheduling system and mobile app introduced by NBN Co uses to assign connection and assurance - repair - jobs to its contractor workforce.