use of visibility benefits and questionnaires. online forms for submitting medical evidence has dropped average processing time as a medical exams and improved accuracy. there are now three lines for processing claims, an express line for those that will predictably take less time, a special operations lane for unusual cases or those requiring special handling, and a core lane with roughly 60 percent of the claims, and that is the remainder. technology is critical, and in the backlog. our paperless processing system, veterans benefits management system will be faster and improve access, live automation, and reduce aryans. thirty regional offices now use this. of 56 will have it by the end of this year. homelessness, the last of our three particles, to end veterans homelessness in 2015. since 2009 we have reduced the estimated number of homeless veterans by more than 17%. the latest available estimate from january 2012 is 62,600. there is more work to be done here, but we have