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Briones: Frustrated by Ontario's lockdown? Don't take it out on the service or retail sector

Briones: Frustrated by Ontario's lockdown? Don't take it out on the service or retail sector
saultstar.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from saultstar.com Daily Mail and Mail on Sunday newspapers.

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Briones: Frustrated by lockdowns? Don't take it out on small business

Article content It’s surreal that, a year into the pandemic, lockdowns are still happening with no real apparent end in sight. The latest has business owners and managers not only thinking about how to survive while operating at reduced capacity (or none at all), but also how to keep staff morale up while dealing with frustrated customers who dump their frustrations into our premises. Unfortunately, employee abuse at the hands of customers is on the rise in retail and other small businesses. COVID fatigue and further restrictions can bring out the worst in some people. Talk to any local service or retail business owner or staff, and chances are they have at least one story to share about customer pushback, verbal abusive and aggressive behaviour.

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'I felt so helpless': A year into the pandemic, local entrepreneurs reflect on lessons learned

One year ago today, Karla Briones was vacationing in Cuba with her two kids, savouring her last few moments of serenity before her life was turned upside down. The Mexican-born entrepreneur, who now calls Ottawa home, recalls the “mayhem” at the airport when she boarded a flight back to Canada last March 12 as travellers scrambled to get home the day after the World Health Organization declared COVID-19 a global pandemic. Less than two weeks later, Premier Doug Ford ordered all non-essential businesses in the province to close their doors in a bid to curb the spread of the coronavirus. Briones, who owns a Freshii franchise in Ottawa’s west end, saw her daily sales plummet to a minuscule $30 after restaurants were relegated to offering pickup and delivery service only.

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World-health-organization

'I felt so helpless': A year into the pandemic, local entrepreneurs reflect on lessons learned

'I felt so helpless': A year into the pandemic, local entrepreneurs reflect on lessons learned
obj.ca - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from obj.ca Daily Mail and Mail on Sunday newspapers.

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Briones: Briones: Take the stigma out of bankruptcy during COVID.

Briones: Briones: Take the stigma out of bankruptcy during COVID.
ottawacitizen.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ottawacitizen.com Daily Mail and Mail on Sunday newspapers.

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