affects folks signing up for insurance there has been little attention to how doctors and other health care provide remembers affected, especially those who might operate outside of any insurance network. for that perspective i m joined by karina wu, a physical therapist who always has been an out of network practitioner. help our viewers understand what that means. you set your prices and insurance companies tell you how much they re going to reimburse, right? out of network provider is a health care practitioner that does not contract with an insurance company. so we are not capped by a reimbursement rate, like an in-network provider is. jon: if you were to do that, if you were an in-network provider for lots of insurance companies how does that affect your business? means we rely more on volume. because your name is listed in, say the cigna website. so the people who have cigna as their insurance are going to find you. but the problem is, the reimbursement level is so low, that
0 reporter: jenna, some insurance companies are now saying that customers are calling them confused basically because they thought they were enrolled in a new plan but their information got lost somewhere in cyberspace. that is all part of the incomplete accounting system at the website. the administration acknowledges it is still being built. there were also some problems this weekend after the deadline to fix healthcare.gov when applications wouldn t go through because of an unavailable verification system. and just this morning, one of our colleagues at fox news radio was told to log out and try again in 30 minutes when he was locked out of the page where consumers enter their ethnicity. white house officials say there will be times moving forward that the site does not run optimally. jenna? jenna: one of our big stories today. peter, thank you. jon: a fox news alert about the latest on the deadly train derailment, a little more than 24 hours ago in new york city. four people were