Vertas, an Ipswich-based facilities management firm, won two awards at the Suffolk Business Awards 2021. Group CEO Ian Surtees shares its secrets to success.
Karen Burrows (L) and Julia Dolan with the Customer care Suffolk Business Award 2020
- Credit: CHARLOTTE BOND
The facilities management specialists at Vertas Group Ltd won the Customer Care Award, sponsored by Greater Anglia, at the Suffolk Business Awards.
The Customer Care award was sponsored by Greater Anglia
- Credit: Archant
Taking care of customers is critical for every business – and it’s been both more important and tougher than ever during the pandemic. The 2020 Suffolk Business Awards’ prestigious Customer Care award, sponsored by Greater Anglia, was awarded to Vertas Group Ltd.
“It’s been a really good year to win this award because it just lifted everyone,” says Julia Dolan, head of customer relations. “Morale was good, but winning just made it sky high.”
Where is the love. Where is the care? Where is the excitement of Christmas dinner? This was absolutely appalling and not even enough to get you through the day.
Commenting on someone else s photo that was similar to theirs, they said: I wouldn t give that to my dog.
Another parent said their child enjoyed their lunch, which included sprouts, gravy and cranberry sauce.
Nick Froy, executive headteacher at Sybil Andrews Academy, said the school had been heartened by the positive messages they had received from parents in the last few days.
He added: “We are sorry that the meal did not meet the expectations of a handful of students and families.”