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Mar 15, 2021
The past 12 months have seen numerous industries completely turned on their heads – for better or for worse – because of the global Covid-19 pandemic.
By Karabo Kopeka, head of claims at MiWay Insurance
The lockdown restrictions in force since March 2020 have changed the way companies do business and how consumers access goods and services, enabling them to make purchases, visit doctors and access services at the click of a button.
However, whilst this rapid digital evolution has undoubtedly increased efficiency and alleviated pressure on service providers, it hasn’t been able to fully compensate for the physical bottlenecks experienced across every level of both the private and public sector. These disruptions and pressure have also been felt in the insurance industry, which is experiencing delays in finalising insurance claims due to a shortage of parts, temporary shutdowns of repair shops, sickness and in some cases death of those with rare skills, as well a