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Banking ombudsman provides Rs598mln relief to consumers
Business
February 26, 2021
KARACHI: Banking Mohtasib (Ombudsman) Pakistan provided Rs598 million worth of relief to consumers after addressing various complaints against banks during the last year, an official said on Thursday.
The office disposed 21,360 complaints out of 25,528 in 2020, Banking Mohtasib Pakistan Kamran Shehzad told a news conference at the Institute of Bankers Pakistan. He unveiled the Annual Report 2020 of Banking Mohtasib Pakistan (BMP).
Total 22,750 new complaints were received in 2020 whereas 2,778 complaints were brought forward from 2019, according to the report
Shehzad said out of 25,528 complaints, 16,123 complaints were resolved amicably through reconciliation, 166 complaints were decided after formal hearings and orders passed accordingly, while 5,071 complaints were disposed of/rejected for being incomplete, frivolous and lacking jurisdiction and 4,168 complaints remained outstanding as on De