Two-fifths of COVID-19 AFCA complaints about credit
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Forty-one per cent of COVID-19 complaints lodged with the complaints authority related to credit, with the majority of issues relating to borrowers not being able to access assistance.
According to new data released by the Australian Financial Complaints Authority (AFCA), the COVID-19 pandemic generated 15 per cent of financial complaints in the year since March 2020.
The statistics show that 11,482 of the 77,739 complaints received in the period 3 March 2020 to 28 February 2021 were related to COVID-19.
The non-government ombudsman service noted that, of the COVID-19 complaints received, 41 per cent related to credit products.
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