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Transcripts For WRC News4 At 11 20170419

Board. Allergy season at its peak. How bad it is getting and how long you have to wait for relief. News 4 at 11 00 starts now. Confusion for a local family during a medical emergency and now a 911 center is warning callers not to hang up even if it sounds like the call drops. A man suffered cardiac arrest at an Easter Sunday gathering. Eight people with him called 911 and thats where the confusion started. Jackie bensen is live with the story you will see only on news 4. Reporter we have been in touch with county officials trying to figure out what caused this confusion. What we learned by law the greeting must contain a tone that most of us now associate with being connected to a fax machine. You have emergency all lines are busy please hold. Reporter sharon snoeden sdroi describes what she heard when she called 911 to report a family friend needed Urgent Medical attention. The panic and pressure of the situation led several callers to interpret the loud tone as a failed call even tho

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