REM users who need the elevator say they cannot rely on the light-rail system because elevators are often out of order. CBC has tracked the outages as reported by the Réseau Express Métropolitain on its social media account.
Montrealers are complaining that the REM light-rail train isn't as accessible as it claims to be due to broken elevators and lack of connecting tunnels at Montreal's Gare Centrale station.
Some transit users are claiming the REM isn't as accessible as promised. Those who have mobility issues say there are a lot of problems that need to be addressed.