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How a hopeful homeowner lost $50,000 after just one phone call from HSBC scam artist - and the one sign that made her realise she was being duped

Melbourne woman Julie Khoo answered a call at work she believed was from HSBC in October 2023.

Julie khooConsumer commissionScam victims facebookAustralian competitionMail australia

Bank fraud: how to avoid losing your savings

Five victims outline how their funds were taken by sophisticated impersonation fraudsters and why they feel abandoned by their banks.

Western australiaVicky schaeferJulie khooAnna blighStephen jonesKim sawyerEamon gallagherSimon elvinsMacquarie bank to westpacBendigo bankSt george bankAustralian banking associationAustralian financial complaints authorityNational antiFinancial servicesMacquarie bank

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