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It was his bank’s limited counter service and indifference to his struggles with ATMs and apps that forced a Spanish pensioner to act, highlighting the panic the digital revolution is causing many older people. For Carlos San Juan, from the eastern port city of Valencia, the tipping point was an incident with an ATM in which the bank staff “flatly refused to come out and help” and would not let him in because he did not have an appointment. A retired urologist from Valencia, San Juan went home and wrote a manifesto titled “I’m elderly, not an idiot,” which was initially

Anover de tormesCastillay leópJose maria roldanRaquel vicenteDavid mingoNadia calvinoAgustina juanEuropean central bankEconomic affairsSpanish banking associationAnover de tormesCarlos san juanSan juanItalian ministerDigital transformation nadia calvinoBanking association