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Why customer experience is so challenging for federal agencies

It's easier to imagine better CX than to make it happen. At least now it's their money.

United statesGrand canyonWhite houseDistrict of columbiaRobert oshaughnessyJory heckmanArches national parkNational taxpayerTechnology modernization fundNational park serviceUs national parksServices administrationDepartment of veterans affairsGeneral servicesGeneral services administrationNational taxpayer advocate

He s proof miracles happen : After 149 days in hospital, Berks COVID patient goes home

A Berks County resident is finally home after spending almost 150 days in the hospital for treatment of COVID-19.

Cory heckmanAlice heckmanBerks countyPottstown hospitalReading hospital rehabilitationSpring townshipJory heckmanBerks county

He s proof miracles happen : After 149 days in hospital, Berks COVID patient goes home

A Berks County resident is finally home after spending almost 150 days in the hospital for treatment of COVID-19.

Cory heckmanAlice heckmanBerks countyPottstown hospitalReading hospital rehabilitationSpring townshipJory heckmanBerks county

USPS announces plans to adjust delivery standards

USPS estimates 32% of first-class packages will have a delivery window that will be extended one to two days longer.

Jory heckmanPostal serviceNews networkPostal regulatory commissionUs postal serviceFederal news networkPostmaster general

EHR outage takes down federal Cerner systems

Clinicians at dozens of Defense Department, Coast Guard and Veterans Affairs sites were unable to update medical records for hours this past Wednesday.

United statesNextgov aaron boydKat jercichDonald remyTerry adirimPatty murrayPat sargentCerner government servicesNews network jory heckmanDepartment of defenseIntegration office programVeterans affairsAaron boydCoast guardOffice program executive director terry adirimNews network

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