HS2 Ltd’s failure to properly communicate with homeowners led to the deteriorating health of a couple whose home was purchased for construction of the high speed rail line, the Parliamentary and Health Service Ombudsman (PHSO) has concluded.
A PHSO investigation has concluded that HS2 Ltd’s conduct in this case amounts to “maladministration” on numerous accounts.
The Ombudsman’s investigation found HS2 Ltd was “dishonest, misleading and inconsistent” during its communications with Jonathan and Elaine Loescher regarding the compulsory purchase of their property in Lichfield, Staffordshire.
The investigation also found that HS2 Ltd failed to follow its own processes when negotiating compensation claims with the Loeschers for their family home.