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Mind the (experience) gap
The need for accelerated digital transformation continues even as lockdowns are eased. The demands on the digital workplace have permanently changed, and the company s future depends on IT more than ever - but misaligned priorities and lack of visibility and insight can create a fissure between IT and end users.
Now may be the perfect time to take advantage of disruption and build a system that is no longer in the grip of traditional IT provision, but puts employees first: employees who, against a background of constant change, high expectations and limited visibility, need proactive, meaningful innovation and exceptional experiences.