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By Larry Mogelonsky, Managing Director Hotel Mogel Consulting Limited share this article iStock.com Long before COVID-19 shattered normal hotel operations, every prudent senior manager already knew that technology and outsourcing could both be deployed to cut costs. But why were we so often resistant when it came to implementation? Advertisements With the current thrust for enabling remote work conditions and maintaining each department with a far leaner team than before the pandemic, let s focus this discussion on the front office because there is a profound way to save on expenses that you may be overlooking. While I don t mean to besmirch any manager in this mission critical department, the answer for the question above often comes down to individual ego and a defensive need for control.

John smallwoodOutlook premium hotel call centerFront office perspectiveTravel outlook premium hotel call centerஜான் ஸ்மால்வுட்ஔட்‌லுக் ப்ரீமியம் ஹோட்டல் அழைப்பு மையம்முன் அலுவலகம் முன்னோக்குபயணம் ஔட்‌லுக் ப்ரீமியம் ஹோட்டல் அழைப்பு மையம்