The inclusion of customer experience and service delivery priorities in budget preparation guidance from OMB will likely get the attention of agencies a.
Government Executive
email GovExec Daily: Is the Civil Service Ready for the Biden Agenda?
Mark Abramson of Leadership Inc. joins the podcast to discuss how feds are prepared for a new era of big government.
President Joe Biden came into office a few months ago with a fairly large agenda. At the forefront is combatting the novel coronavirus pandemic and the trillions of dollars in programs that come with administration plans. Someone will have to implement that policy and that someone will be the two million civilian federal employees.
Mark Abramson is the President, Leadership Inc. He was the first Executive Director of the IBM Center for the Business of Government and is the author of