We reveal the top energy battles our readers are fighting.
Losing out: Many customers often overpay suppliers in summer with any built-up credit then put towards higher bills in winter
Many customers often overpay suppliers in summer with any built-up credit then put towards higher bills in winter. But The Mail on Sunday has learned of suppliers holding on to staggeringly large sums.
David Barton, 73, a retired school teacher from Lincoln, saw credit steadily build on his account with Avro Energy. Late last year, in sheer frustration, he switched to Utility Warehouse.
He was told by Avro Energy to wait up to six weeks for a final bill and a further ten days for a refund of his £830 credit – the maximum time frame set by energy regulator Ofgem. All grossly unfair, he says.