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New IVRS booking system leaves gas consumers confused
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Updated:
Change in booking number and restrictions on refill booking only to one registered mobile number
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Change in booking number and restrictions on refill booking only to one registered mobile number
KOCHI The change in Indian Oil Corporation’s (IOC) Interactive Voice Response System (IVRS) for booking LPG cylinder refills seems to have left large sections of its consumers confused.
The IOC changed its region-specific IVRS refill booking number (99618 24365) to a nationwide uniform number (77189 55555) on November 1. Besides, refill booking is now restricted to only one registered number linked to the consumer ID unlike in the past when it was possible from any mobile phone or landline number.