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line. he couldn t say, however, how many customers were affected. kim jansen who owns a by building in town wasn t worried just about business, she was worried about safety. if there was a fire, the fire company wouldn t be communicated with through our phone systems. there s a problem with that. reporter: the morgan hill police department, we got a busy signal. but were assured that wouldn t be the case if we called 911. they re all working as they should. they re able to call all 911 and that has not been affected whatsoever. reporter: now, the police department did get assistance from the sheriff s department in case folks did have a problem calling 911, you could have called the main line and the folks there would have dispatched the appropriate authorities. by the way, between the earthquake that happened this morning and this outage today, it might be a good time to remember to store some cash in your wallet in case something brings those phone lines down and we