UK utilities sector sees sharp drop in customer satisfaction energylivenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from energylivenews.com Daily Mail and Mail on Sunday newspapers.
First Direct, John Lewis, Marks & Spencer and online giant Amazon were the four top ranked brands for customer service last year, new findings reveal.
But overall customer satisfaction plummeted to the lowest level since July 2015 as businesses battled to respond to the fallout from the pandemic.
Delayed deliveries, sluggish or non-existent returns and poor quality or damaged goods have become a reality for swathes of customers during the pandemic, and problems are having to be sorted out online or on the phone rather than in person.
Top 10: These 10 companies achieved the highest scores for customer service satisfaction
How satisfied are you? Customer service satisfaction rates have gone down to the lowest since July 2015, the ICS said