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BSP received 20,000 financial cybercrime complaints last year Share on email The Bangko Sentral ng Pilipinas (BSP) said in a virtual briefing last Thursday, March 4, that its Consumer Protection and Market Conduct Office received about 20,000 complaints for financial cybercrime last year. Photo credit: BSP Diokno said around 13 percent of these complaints involved fraudulent or unauthorized transactions of various financial products and services like deposit, credit card, electronic money, and remittance. “We think that the volume of complaints we received is an indication that more people are now more aware of the BSP’s consumer assistance mechanism,” he said. Diokno said the “complaints were referred to in the respective financial institutions for appropriate handling and response.”

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