Poor handling of customer complaints has driven a record plunge in customer satisfaction across all sectors of the UK economy, according to the latest UK
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New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find a way to go the extra mile
The UK Customer Service Institute s newly published data revealed that high-street stalwart John Lewis came in second place, having clambered up from seventh place last year.