Attendees of the Interactive Customer Experience Summit will hear how Dave s Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers & Shakers list five years later, was transformed into a thriving brand by creating an amazing customer experience. In their Sept.
Dave's Hot Chicken, the renowned fast-casual restaurant chain known for its mouthwatering Nashville-style hot chicken, continued its impressive growth after an influx of new deals, openings and menu innovation that outperforms competitors in the industry. In 2023 thus far, the brand has signed various new franchise groups, contributing towards its goal to end the year with a total of 170 units. With various openings in the pipeline across the United States, Canada, and the Middle East, the brand is excited over its promising prospects in the year ahead.
When Dave’s Hot Chicken COO and president Jim Bitticks joined the company, he admittedly knew little about the chain’s humble upbringing. So, like anyone with a cell phone or computer these days, he Youtube’d it. Bitticks found a video from 2017 of two men trying Dave’s Hot Chicken for the first time at the concept’s parking lot pop-up, founded by Arman Oganesyan, Dave Kopushyan, and brothers Tommy and Gary Rubenyan.
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