Defending the crew members, Kapoor said that he has time and again iterated that crew are humans too and over the years they have been slapped, abused and called 'servant' on flights.
In a video doing rounds on the internet, an Indigo crew is seen engaged in a scuffle with a passenger over meals served onboard. What went down on the flight? Catch all details here in this Business Today visual story.
The accompanying video showed a heated argument between the airhostess and a passenger (who is not visible). The crew member accused the passenger of talking to the staff harshly, which made one of them cry.