Webio is seeking to change the manner in which conversations around credit, collections and payments are made by shifting the balance of power back to the consumer. The company believes that by using conversational messaging to remove stress it is possible to deliver a more empathic experience.
The companyâs technology works by helping to predict conversational outcomes by analysing in real time what is being said and the manner in which it is being said so that it can identify the best way to respond.
Mr OâNeill said that while Webio lost some ground during the coronavirus pandemic it was now expecting increased demand as companies prepare for a rise in customers who were having issues making payments.