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Intrum Germany Adopts FICO Customer Communications Solution News provided by Share this article Share this article BENSHEIM, Germany, April 7, 2021 /PRNewswire/  COVID-19 is wreaking havoc on consumers finances and with jobs losses mounting, many consumers are facing debt struggles.  Intrum – one of Germany s most ethical debt purchase and collection companies – has turned to global software and analytics provider FICO to bring its customer communications to the next level. We are anticipating a significant increase of consumers struggling to clear their debts, said Florian Wöretshofer, managing director and CEO at Intrum Germany. Through the digitalisation of customer communication it is possible to reach each customer through the medium they are the most comfortable with and responsive to – be that app, email, SMS, or phone. FICO was an ideal fit as by combining automation with analytics we can free up our staff to personally handle the more complex customer n

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