We care deeply about where our food comes from, scrutinizing how it’s grown to who prepares it and the values of the companies along the supply chain. Do we care about the person who takes it the last mile, delivering it to your door? In 2020 delivery workers in NYC created Los Deliveristas Unidos demanding five essential rights: a living wage, essential protection from theft, violence, wage theft, and safety hazards. They are still essential and unprotected.
Food delivery has never been more popular, nor more essential to people’s daily lives. Third-party delivery apps have dominated the space, dictating policies and payments for both home consumers and restaurants. Companies looking to take back control are creating their own platforms and systems. On this episode, Tech Bites host Jenifer Leuzzi talks with Brian Howenstein, Chief Operating Officer of ClusterTruck, a custom-built software platform that vertically integrates delivery-only dark kitchens.