Is the department here . Does the department want to say anything . Sure. Good morning, supervisors. And internal control at San Francisco Public Utilities some of the progress since weve had this audit supervisor elsbernd if i could actually, because weve gone going for a while if i bit. The recommendations that have been made, how many of those do you agree with . We agreed with all of them. Supervisor elsbernd and how far are we along in implementing all of thoam . In terms of policies and procedures, the Customer Services bureau has put a lot of effort into revamping and a more rigorous application and enrollment process through basic verification of dependence and income using federal income tax return forms, listing out individual house members and their individual incomes, along with the monitoring and renewal process there are a lot of other cap participants not involved in this audit. We are requiring, going forward, a biannual renewal process where the Program Participants mu
Good morning, supervisors. And internal control at San Francisco Public Utilities some of the progress since weve had this audit supervisor elsbernd if i could actually, because weve gone going for a while if i bit. The recommendations that have been made, how many of those do you agree with . We agreed with all of them. Supervisor elsbernd and how far are we along in implementing all of thoam . In terms of policies and procedures, the Customer Services bureau has put a lot of effort into revamping and a more rigorous application and enrollment process through basic verification of dependence and income using federal income tax return forms, listing out individual house members and their individual incomes, along with the monitoring and renewal process there are a lot of other cap participants not involved in this audit. We are requiring, going forward, a biannual renewal process where the Program Participants must provide the previous two years in the same format so basically nod of t
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