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On today’s episode of MeriTalking, MeriTalk’s Nicole Burdette sits down with Jay Boisseau, AI & HPC Technology Strategist at Dell Technologies, and Marc Hamilton, Vice President of Solutions Architecture and Engineering at NVIDIA, to explore the steps agencies are taking toward “digital first government” and what this means from a workforce, cybersecurity, and emerging technology perspective.
Over the past 20 years, government agencies have worked to shift from paper-based to digital operations. Early efforts, too often, went halfway. Agencies digitized the front end, but back-end operations largely remained the same. And on the front end, a digital customer experience was not as robust as it was in person. For example, early-stage digital government offered citizens access to forms online, which was convenient. But if someone had a question, there was no mechanism for in-person follow-up or an immediate response.