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The scene at Cathedral House in Huddersfield for the local election count in 2019
Jax Lovelock said she made an application for postal votes for her and her father, who is shielding due to Covid-19, as soon as she was able in March.
The forms should have arrived on Thursday (April 29) but did not.
Now Kirklees Council has confirmed that some voters are yet to receive their packs but it has pledged to ensure that no-one will miss out.
A spokesman said: “We have provisions in place to replace any postal vote packs that have not been delivered.”
Ms Lovelock contacted the council when her postal votes failed to materialise and was told she would have to travel into Huddersfield to collect replacement papers in person.