The Trading Standards team at Northumberland County Council took action against The Schooner Hotel.
It came after dissatisfied customers experienced a variety of issues at the hotel, many citing they felt they had been misled by photographs advertising the hotel on the internet, which they felt bore a poor resemblance to the actual unclean and poorly decorated rooms they were allocated on arrival.
The council also received complaints of unsafe or hazardous conditions and that the hotel, and its owners and employees failed to appropriately address consumers concerns.
The Schooner Hotel in Alnmouth.
Now, Trading Standards officers have successfully secured an undertaking with the New Schooner Hotel Ltd, Mohammed Maten Rohman, Momotaj Rohman and Javed Rohman.