Twilio’s foray into the customer data (CDP) business could be heading for an early conclusion. The former startup offers communications software services via APIs, and in recent years expanded its product footprint through the acquisition of companies like Segment, which added CDP capabilities to its larger portfolio. Now, in the wake of the company’s growth slowing to a near halt in late 2023 and the exit of its founding CEO Jeff Lawson, Twilio is executing “an extensive operational review” of the asset, according to its recent earnings call.
For the last several quarters we've seen a lull in the expansion of the cloud infrastructure market, with lower growth numbers than we've been accustomed to seeing in the past. The new revenue wave began just last year, driven by the ChatGPT hype cycle, but has already pushed cloud infra revenue in the fourth quarter of 2023 to $74 billion, up $12 billion over last year at this time and $5.6 billion over Q3, the largest quarter-over-quarter increase the cloud market has experienced, per Synergy Research. The cloud infrastructure market for the entire year grew to an eye popping $270 billion, up from $212 billion in 2022.