In my hometown of Barrie, Ontario, I spent some time chatting with some of the GMs of the hotels within our city limits. Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss. Some offer in-house training, and others offer the brand standard training, but very few of them truly offer service training. Also, due to the increasing turnover of staff, it is difficult to indoctrinate employees fully in a hotel’s service culture. The industry grapples with such high turnover. Do hotels invest in a full training curriculum, or do they train on the job as they expect 30% or more to leave the hotel due to any number of issues?
Article - Has the New Service Culture Become the No Service Culture? - By Alan Young - A behind-the-scenes peek into the heartbeat of service success in the hotel industry and questioning if the new is, in fact, ushering in a no service
JW Marriott opens new luxury hotel in Xi an Southwest - TravelDailyNews Asia & Pacific traveldailynews.asia - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from traveldailynews.asia Daily Mail and Mail on Sunday newspapers.
Article - JW Marriott Hotel Xi'an Southwest Opens - Nestled Strategically Within Xians Hi-tech Industry Development Zone, the New Hotel Offers Guests Convenient Access to the Citys Most Cultural Attractions, Like the Tang Dynasty Wall Site Park, Terracotta Warriors, the Great Wild Goose Pagoda and the City Walls.
Experience the warmth of hospitality at the first Fairfield by Marriott in the Philippines, now open in Mandaue City, Cebu. Unveiling 142 rooms and suites, rooftop deck with panoramic views, and versatile meeting spaces, this hotel promises a contemporary elegance with a local touch. Enjoy hot breakfast, Filipino dishes, and convenient proximity to Mactan-Cebu International Airport. Join us in celebrating this historic event and create lasting connections at Fairfield by Marriott Cebu Mandaue City. (SPONSORED CONTENT)