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Detailed text transcripts for TV channel - MSNBC - 20130413:09:49:00

we took a business that was billing $24,000 a month and turned it into a $4 million a year business, so we enjoy it. nationwide the industry is pulling in revenues of more than $2.5 billion a year. and entrepreneurs like jones are more than just surviving, they re thriving. in the 80s we had 35 to 40 telephone answering services in phoenix. today i think less than ten. and those are ones that probably didn t embrace the new technology. jones says it wasn t the new technology itself that did it, it was the fear of innovation that did them in. she remembers when call forwarding first appeared in the 1970s. people thought that was going to be the downfall. call forwarding made the work easier, cut costs, and amazingly it attracted new customers. later the same happened with voice mail. it didn t take jones out. and jones was at the front of the line to sign on for voice

Detailed text transcripts for TV channel - MSNBC - 20130407:11:49:00

turned it into a $4 million a year business, so we enjoy it. nationwide the industry is pulling in revenues of more than $2.5 billion a year. and entrepreneurs like squoens are more than just surviving, they re thriving. in the 80s we had 35 to 40 telephone answering services in phoenix. today i think less than ten. and those are ones that probably didn t embrace the new technology. jones says it wasn t the new technology itself that did it, it was the fear of innovation that did them in. she remembers when call forwarding first appeared in the 1970s. people thought that was going to be the downfall. call forwarding made the work easier, cut costs, and amazingly it attracted new customers. later the same happened with voice mail. it didn t take jones out. and jones was at the front of the line to sign on for voice mail. when we installed the voice mail system, the first thing we did was send a blast out to all

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