corporate america. in the article, there s a researcher who had a debt collection agency. they would train their debt collectors to get people riled up by yelling at them. as soon as they reach a pitch, calm them down. you feel good when someone isn t yelling anymore, you will agree to pay anything. the question becomes, how do we reward people for not amping up our anger? is there a system out there that helps cool the temperatures? we, as voters and the citizens, we have to stop following the people on twitter who are the angriest and follow the ones who say, look, have a rational conversation. how do you find them? look for someone with a low number of followers. or, frankly, at this point, look for anyone who isn t in the white house. our thanks to charles for