Bank of Ireland announced it will invest roughly US$36 million to upgrade its phone and CRM systems, including adding voice biometrics for authentication.
Bank of Ireland has announced a major additional investment in customer services with more than €34 million in the transformation of its telephony and Customer Relationship Management (CRM) systems.
The Bank of Ireland has announced plans to spend €34 million overhauling its call center operations, with a central component being the implementation of voice biometrics for customer authentication.
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