Ion Bank and Lincoln 1st Bank Announce Agreement to Merge
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Newsweek names Ion state s best small bank
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Center hosting annual Senior Day
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Mark Yanarella
NAUGATUCK In the 50 years since Mark Yanarella started his storied career at the former Naugatuck Savings Bank, customer service then and now remains the cornerstone of banking success, said the longtime local industry leader.
A former chief executive officer and chairman of the board at the bank, Yanarella said that regardless of changes in technology or even banks pushing for more online transactions today, customers must still remain the top priority.
“You have to operate in the best interests of your customer and keep a connection with them,” said Yanarella, reflecting on industry changes as well as constants in the last half-century.